Great pay and benefits, but shift bidding is tough - Customer Service Agent SRP Employee Review

4.0
Apr 21, 2026
Recommend
CEO approval
Business outlook

Pros

The pay is great for a customer service position, with great benefits.

Cons

We have to bid shifts every 6 months and it based off of performance instead of tenure. Once you hit 10 years that’s when you get to choose your shift first

Explore other reviews about SRP

5.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

Excellent place to work. Enjoyed my five years there

Cons

None from what I remember

1.0
May 6, 2026
Recommend
CEO approval
Business outlook

Pros

SRP gave me stability, experience, and the chance to build real skills. I had positive experiences there, and I’m grateful for parts of it. But I’m also realizing that the environment doesn’t always operate from a positive or growth-minded place, and I have to be honest about what that has cost me

Cons

The con is not that SRP is a bad place. The con is that it can give you stability and experience, but not always a clear or fair feeling of movement. You can give a lot, build a lot, and still feel like you’re waiting for someone to finally see it

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