Negative Feedback Loop - Field Service Engineer SPECTRO Analytical Instruments Employee Review

Dealing with various customer and engineer issues every day

Unstable markets can kill demands

The job is rewarding in itself, the pay is good, The benefits are great, you can't complain about the healthcare.

Over the past few years the new management are slowly destroying the company from within, the morale is low, the controller has cut the per diem, the travel is absolutely horrendous they will no longer let you upgrade your seat even if it's 15 dollars more, the new controller wants you to pay for your own tools now and if luggage or tool kit is damaged from the airline it's on you, no longer will spectro reimburse you for equipment needed to complete the job.rental cars have to be compact. And hotel rooms must be under 125 a night so get used to staying at roach motels most of the time. Honestly in the past 2 years the field engineers have just became a number, we are no longer valued to the company other than a profit center. You will have no work/ life balance as an engineer as you will be gone Monday through Friday, with them expecting the earliest flight on Monday and the latest flight home on Friday to ensure you get a full 8 hours done at a customer site. There is no growth if you are an engineer that's where you stay, you have no chance in moving up to any other positions as they only hire outside for management.