Remote work benefits overshadowed by high turnover and low support - Supervisor, Customer Success SOCi Employee Review

I appreciate the company's strong focus on employee wellness and well-being. The company respects personal boundaries and encourages a healthy balance between work and life. Employees are trusted to do their jobs, creating a positive and empowering work environment.

.Like any growing company, there are areas where processes and execution can continue to improve. Cross-functional alignment and collaboration among leadership teams could be strengthened to improve decision-making and organizational effectiveness.

This role is fast paced and blends technical configurations with client communications, so no two workdays are exactly alike. Great role for developing versatile skills in building customer relationships, project management, and technical problem solving. This position is less technical than I imagine this role would be at other places- it's more so providing a white glove onboarding experience for customers and customizing the platform based on their use case. Fun to work with a diverse range of customers and lots of autonomy working on projects. Innovative company to be at in the age of AI

Tight deadlines to get customers set up on time, but you are at the mercy of the clients readiness. If they don't have things organized on their side, it can cause significant delays. New products and features are also rolled out so quickly that we often don't have time to learn how to implement them before we're expected to set things up. New AI products are being rolled out while old AI agents aren't working properly and no one seems to know how they work internally and the quantity of agentic upsells is way too much for the team to handle, especially when every set up requires extensive trouble-shooting