SMS/GPS/ISI/Global Resorce/IPA Sales,SAM, and BC positions are bogus!!! - Inside Sales/Business Coordinator SMS Employee Review

1.0
Feb 24, 2015
Recommend
CEO approval
Business outlook

Pros

The only pro listed above is really a con. They do everything they can to work with people and keep people because the salary, commission, and bonus structure are BS! I am a real salesman and have been in sales for over a decade. (I wouldn't still be doing it if I wasn't successful)

Cons

In any job where I made a sale, I got paid. NOT HERE FOLKS!! Your salary in every position is dependent on what they guy involved in the process after you does. If he fails you don't get paid. Let me break it down for you. The idea is to get a consulting project for the company. It starts with a Business Coordinator doing some appointment setting for a sales rep. IF he gets an appointment (and the leads are absolutely terrible/ wrong names, wrong addresses, out of business, income incompatible; 65% of the companies leads in its decade old database are no good) the sales rep that goes to the appointment MUST convince the client he needs an Analyst for you to get your commission!!! Once the sales rep/ SAM sells it (if he does) He doesn't get paid unless the Analyst he sends in after he leaves collects an analysis fee (which the client has an option not to pay, given to him in writing) Also even if the client is convinces he needs an Analysts, the company has way less Analysts than reps so they may not even send the Analyst, thus no pay for the rep. If the Analysts is successful in convincing the client he needs consulting, the Analysts doesn't get paid until the consulting fees are collected! SO IN A NUT SHELL, YOU CAN BE THE VERY BEST AT YOUR JOB AND NEVER MAKE A CENT!! I was an INSIDE sales rep which is the same as an outside one in pay structure but i did my sales over the phone. I made quite a few Analysts appointments in my short time in that department but they didn't send out an Analyst even once!! (in my opinion, due to work place politics: If your not in bed with the management, your last on the list) So I moved to the Business Coordinator department to do appointment setting. Even with horrible leads I managed to begin the upper 50% of my department in performance from day one in the department. I was only there for 3 weeks and generated 50 SOLID leads for the reps. The clients I had told me everything about their companies and my reps knew exactly what they needed to do. Out of 50 leads generated only 2 resulted in an Analyst being sent and only 1 fee collected. Long Story short: AFTER 10 YEARS AS A SUCCESSFUL SALESMAN, I WAS REDUCED TO MINIMUM WAGE!! I stayed with SMS (and their list of alias names) for 3 months and never saw more than $320 for a weeks work!! When I put in my 2 weeks notice, I was told not to worry about two weeks and to just take it as time off (unpaid of course) so I was essentially fired. Luckily I had another job with a former employer in less than an hour. I quit on a Monday and was supposes to have received a paycheck the prior Friday!! Its been several days since payday and nobody knows where my paycheck is........they get real butt hurt if you quit, so if your stuck at SMS, I suggest you quit right after receiving your paycheck and pray they send the ones still owed to you in the mail.

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5.0
May 18, 2026
Recommend
CEO approval
Business outlook

Pros

I have been lucky enough to work with some great people. Itcan be a great place to learn different industries and i have found most colleagues are friendly and helpful. The culture is fast-paced and driven by high performance. I have worked on many diverse client projects across many industries. This has enhanced my understanding of data driven decision making strategies. .

Cons

However, working hours during busy times of the year can get crazy

1.0
May 29, 2026
Recommend
CEO approval
Business outlook

Pros

The Trainer was knowledgeable about the product.

Cons

The leads provided are not actual leads; ninety percent of the people contacted never booked an appointment or agreed to a consultation. Compounding this issue, the worst-quality leads are systematically assigned to new employees. Despite management’s claim that it is the only company offering this service, Kevin O'Leary openly promotes a direct competitor. Ultimately, this is a dying business model that will soon be entirely replaced by AI.

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