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SKY RIVER CASINO

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Disorganization beyond just "being new" - Guest Relations SKY RIVER CASINO Employee Review

3.0
Sep 20, 2022
Recommend
CEO approval
Business outlook

Pros

Employee parking, designated private patio for staff lunch and breaks, cafeteria-style meal included each full shift, some positions offer benefits (i.e. Healthcare, etc) very attractive venue and back-of-house space. Staff pretty friendly with one another and good background checks done for employment and gaming licenses

Cons

Very disorganized management. Schedules changing day to day for almost all non-salary positions, no flexibility. No holidays or weekends off because it never closes 24/7; dealers and bar staff both have to split tips, not based on table game play or customer tips per shift. Emphasis on "hospitality" but do not give customers even the most basic information until they arrive and have not had a functional website or photos of actual property. No children under 21 even for restaurants, but won't disclose that over the phone or online. Security is minimally trained and aren't armed; no metal detectors either, high daily crime rate in parking lot including vehicle thefts. Almost all positions and depts restricted from gaming on their off days or participating in rewards program (required to play games or earn points from dining) At 11:30pm, management came over the intercom during 'training' and announced at midnight we were now officially open. They did not disclose the opening date or time to any line staff actually working and only told us when we worked soft openings for the tribe, the public flooded in unexpectedly and we weren't prepared. If you work the floor, very smoky. You will come home smelling like smoke

Explore other reviews about SKY RIVER CASINO

5.0
Feb 26, 2024
Recommend
CEO approval
Business outlook

Pros

Being able to assist team members

Cons

not willing to promote within.

3.0
Jul 27, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Free food, Nice insurance benefits

Cons

Shuttling from parking lot to the casino, Hard to promote, Can be strict

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