Does not feel service team friendly - Remote Support Specialist SJA Solutions Employee Review

SJA Solutions stands out as an exceptional workplace. Throughout my tenure here, the company has consistently prioritized both its employees and business goals. It's rare to find an organization that equally values its clients and staff. The work environment is not only enjoyable but also flexible, fostering open and honest communication. At SJA Solutions, transparency is the norm – there are no hidden agendas or undisclosed company directions or goals. The leadership genuinely cares about employee success, actively seeks our input, and prioritizes the well-being of every individual within the company. Sean Agerson's leadership has truly transformed this company into an amazing place to work.

The ever-evolving nature of the tech industry means that working in an MSP can be fast-paced and occasionally overwhelming. However, this fluctuation is an inherent part of our industry, where change is constant and the dynamic nature of our work keeps things exciting.

The shear amount of knowledge gained. Used to be a ton more pros but the management/leadership has continuously removed them.

Used to be a great place to work. Not sure if it was because the owner was hands off for a while or if they just lost sight of who they used to be. The benefit used to be top tier including unlimited PTO, remote first work, fun team building events, great team shout-out tools. Since owner has returned to office they have made it mandatory to return to office for everyone. They took away unlimited PTO for the service team but all of leadership, projects, and other internal teams still qualify for it. They have removed all chat line to the internal teams. You can know only request help through there ticketing software, don't worry you'll never hear the solution if they came up with one. They have made the move to by the minute calendars/schedule with minimum of 40 hours. They post metrics to pin techs against each other, and you'll hear time and time again we haven't had any sales come in due to exemployees that havent been there in years. There has always been mass exits this year(26) there was 8 people in two months, 1/3 total staff that either left or got fired. This has happened at least 5 times while I was there including 6 people fired on a Monday after losing some major clients due to bad projects mainly..