Pros
Ryan has a great niche in the professional business tax services space. Not being an accounting firm (and subject to audit firm issues) or a regional competitor, Ryan can leverage local resources on a national scale. This is perfect for businesses that do not want to deal with multiple tax firms with their issues. Overall, the firm is laser-focused on achieving results with a focus on organic growth and seizing acquisition opportunities in the marketplace. This allows the firm to continue providing the best service and present opportunities to individuals that want to grow. Ryan is not a place for people that do not want to continue developing themselves and willing to put in a superior effort to achieve results. This is a not firm where one can hide by merely "showing up" to work. Though it is a competitive environment, I have found there to be a team effort on a firm and local office level. The local office managers are focused on creating the best environment for client service and employee growth. Though the management team does not always get it right, I know they are working with the best interests of the staff.
Cons
As Ryan continues to grow and evolve, better structures and systems need to be developed to allow the firm operations to match the size of the firm. There is a lot of tedious report running and calls on financials, and other matters. Another example is in the area of expense and PO approvals. Makes no sense why the CEO needs to still approve these. If there was a better system in place (including accountability), there would not be a need for this type of structure. Overall, internal support groups lag in providing service and seems they are not valued as much as client-facing professionals. Higher turnover rates, delayed responses and lack of organizational knowledge have created many groups where the service needs improvement. Principals still seem to run everything at Ryan to the point where others voices are not allowed or considered. No real decision-making exists if you are not a Principal. This is too bad as there are many talented people that are not heard.