Pros
The only advantages are that you communicate with people, and if the tourist is generous, he can leave a tip.
Cons
I do not recommend this company to anyone for work, there is a lot of drama, deceit and gossip. Before starting work, they promised almost golden mountains. In the end, everything turned out to be a lie, the salary was low. And if you are unhappy with something and tried to show it, you will be specifically pressured to teach a lesson. The management is completely unprofessional and does not know how to organize the work. And don't expect any career advancement.