Best place I ever worked - Customer Service Manager (CSM) Runwise Employee Review

5.0
May 7, 2025
Recommend
CEO approval
Business outlook

Pros

Access to growth opportunities Amazing people work here Easy access to anyone in the company including executives Clear company vision and goals Open communication about current sales, new products, and company trajectory. Amazing leadership

Cons

Still a small company so matching 401K is not available.

Explore other reviews about Runwise

5.0
Mar 22, 2026
Recommend
CEO approval
Business outlook

Pros

They invest a lot in training and are open to promoting people who perform quickly.

Cons

Pay is so-so, not going to blow your socks off

1.0
May 21, 2026
Recommend
CEO approval
Business outlook

Pros

None- I was so excited for this experience and it was ultimately horrible.

Cons

My experience at Runwise was extremely disappointing due to poor management, minimal support, and a lack of structure from the start. There was little to no meaningful training or onboarding, which made it difficult to succeed in a role where expectations were not clearly communicated. Rather than providing guidance, feedback, or a plan for improvement, leadership chose to terminate employment after only a short period of time without a clear explanation or constructive path forward. One of the most concerning parts of my experience was the lack of regard for employee safety. I was asked to hand-deliver flyers outdoors for multiple days during extreme winter weather conditions, including during the polar vortex, after I had already expressed concerns about safety. That experience made me feel unsupported and that employee well-being was not being taken seriously. Overall, the environment felt disorganized, reactive, and lacking in the management support needed for employees to feel set up for success. I would strongly encourage anyone considering this role to ask detailed questions about onboarding, training expectations, communication structure, and leadership support.

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