Poorly managed, changing expectations - Barista Royal Coffee Employee Review

Everyone is nice, welcoming, educated, non-judgemental, smart and a great team to work with that has each other's back. The company truly cares about its customers, no matter how big or small their account is. Their benefits are great!

Hardly any cons. The only thing I can think of is they can use a few more traders to handle more accounts as they have many accounts.

Royal is a family owned and operated company. They offer some PTO, and cover health insurance like many companies in the Bay Area. They donate to good causes like Grounds for Change and the ACLU.

Management lacks formal training and previous job experience, so onboarding and employee training is minimal. The company has had very low turnover because most were hired in a time when employees stayed at their jobs for life. While this can be a positive, this generational gap led to a lack of innovation, adaptation to any SCA standards, or system implementation to promote efficiency. Likewise, there are no career paths for employees looking to grow into specialized roles. In the end, it was an issue of cultural and work flow incompatibility for me. I do not recommend working here if your experience is in the 3rd wave scene or working for young innovative companies. I wish I knew beforehand, which is why I am writing this review.