Pros
Generally fair pay for what is required. Good benefits! Stand by cruises for employees! In my experience, most of my co-workers were very nice, hard-working people.
Cons
The thing to remember when seeking employment there is that you will be tethered to a phone in front of a computer taking call after call all day long and are expected to adhere strictly to your schedule. Believe it or not, every minute is measured and affects your ranking. The lowest ranking employees get the worst schedules, such as working closing shifts and weekends. You will hear about it if you are not in compliance even by a minute! You can be fired for being out of compliance too often. So you literally have to walk around with a timer on you. I worked there 13 years and for most of that time, supervisors often did not know how to do their jobs effectively or even how to motivate their team without being negative or threatening. Most of them had been away from being on the phone for so long they could not remember the pressures or demands of the job, so could not adequately lead or even assist their team members. It wasn't until recently that management started to retrain and evaluate supervisors to make them more effective.