1.0
Nov 23, 2025
Former employee, less than 1 year
London, England
Recommend
CEO approval
Business outlook
Pros
Amazing co-workers Easy to get the job
Cons
Poor management structure – communication from senior staff is inconsistent, unclear, and often dismissive of staff concerns. Chaotic organisation – shifts, responsibilities, and expectations regularly change last-minute with little notice. Unhealthy working hours – long, late shifts with minimal predictability and little consideration for work–life balance. No real support from head office – issues are ignored or handled slowly, leaving staff to deal with problems themselves. Unfair handling of tips – tips are not distributed transparently or consistently, causing frustration across the team.