I wanted to like this company - Customer Service Representative Rover.com Employee Review

Environment is good, work life balance is really nice

Leadership has been shaky, but not bad

Working at Rover has made me more appreciative over time, not less. Leadership is thoughtful, capable, and accessible. My coworkers are smart, curious, and genuinely good people—I learn from them every day. The team takes Rover’s values seriously and puts people first. The product isn’t perfect, but there’s real momentum to improve, modernize, and deliver more value to customers. It’s refreshing to work somewhere that does good work with good people, without sacrificing work-life balance to get there. I’m grateful for the experience—and aware it’s set a high bar for whatever comes next.

No workplace is perfect, and Rover isn’t an exception—but the downsides aren’t significant enough to be dealbreakers, in my opinion, especially if you’re looking for a company operating at our current stage and level of maturity.