Root Inc.

Root Inc. reviews

Don’t work here - Customer Service Representative Root Inc. Employee Review

2.0

Dec 19, 2022

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Not really any pros. The company sucked as a work place and car insurance company

Cons

Calls were almost always escalated, there were times we were left in the dark and not given information that was needed to successful complete our jobs, provided us with vague answers to provide to customers which made for even more upset customers

Root Inc. Response

This doesn't sound like the experience we strive to provide for our teammates. We appreciate you taking the time to share and we wish you all the best in the future.

Explore other reviews about Root Inc.

5.0

Apr 23, 2026

Sr customer experience representative

Recommend

CEO approval

Business outlook

Pros

remote, anywhere in the world pays for license

Cons

no cons at the moment

Root Inc. Response

2mo

We're glad you enjoy working where it works best for you in the US. Thanks for the 5-star review.

2.0

Jul 1, 2026

Sr. complex claims adjuster

Recommend

CEO approval

Business outlook

Pros

Remote tech company It was cool to have monthly meetings with the CEO . They kept you in the loop of what was going on

Cons

My manager was horrible . Instead of development and truly helping the team we felt as if he was just against us Pay was lower and work load was higher

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Root Inc. reviews Root Inc. Customer Service Representative reviews Root Inc. review

Root Inc.

Don’t work here - Customer Service Representative Root Inc. Employee Review

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