The Worst - Communications Root Inc. Employee Review

Where to start? The business model doesn't work, and management refuses to see it. People are left to deal with insureds without the knowledge needed to adequately respond to their concerns. The training was extensive - back-to-back, but without the opportunity to make the information actionable in real time, there was no way the employees could retain the mountainous amount of information given to them. Management was very fake and overly nice, until something went wrong and they became cold and vicious. I feel bad for the insureds and for most of the people working at Root.