Prehistoric sensibilities for people who don't care about their employees. - Help Desk Analyst Rollins Employee Review

1.0
Jul 2, 2019
Recommend
CEO approval
Business outlook

Pros

They pay you on time.

Cons

Different Spanks for Different Ranks is the motto here at Rollins Inc! You'll never be valued for your talent, your opinion, your ethics, or your effort. If you want a place where you can do the bare minimum, let people scream at you, and be passed over promotions for those who's only merit is they have been there longer then you: You have found the right place!

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Rollins Response
6y
We respectfully disagree with your claims. At Rollins we do value talent, ethics, the employee voice and our team's efforts. The company does not condone the behaviors you are describing. Performance on the Help Desk Team is measured with an objective and metric driven approach: including phone time, call volume, availability and ticket aging. The absolute most important element is customer service. If someone does not exhibit our customer-focused value, then he/she will not be a fit long term with our organization.

Explore other reviews about Rollins

5.0
Mar 10, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

One of the biggest pros of being at Rollins has been the culture and the people, especially working in the corporate office. There’s a genuine effort to make the workplace feel welcoming and fun. Peers do a great job organizing events like Popcorn Wednesdays and celebrating important moments throughout the year, so there’s almost always something going on that brings people together. What also stands out is how much emphasis is placed on recognition. Birthdays, work anniversaries, and other milestones don’t go unnoticed, which makes you feel seen and appreciated. Those small gestures go a long way and really help create a sense of community. It makes you feel like the work you’re doing matters and that you’re a valued part of the team.

Cons

I really don’t have many complaints, other than wishing PTO could roll over into future years instead of being use‑it‑or‑lose‑it.

2.0
May 13, 2026
Recommend
CEO approval
Business outlook

Pros

Remote position after initial training

Cons

Less than equal treatment across the specific team in regard to schedules/shift bidding. Compensation inadequate and far less then equal or fair across the team. Opportunity is not a thing of transparency here for those performing above expectation, but is selective in a teachers pet fashion.

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