1.0
Mar 30, 2018
Anonymous freelancer
Current freelancer
Recommend
CEO approval
Business outlook
Pros
The customer service agents have always been polite on the umpteen times I have had to call them.
Cons
Do not expect a user-friendly system or knowledgable staff at Roevin. My agent hasn't managed to process one thing properly the first time, resulting in my having to escalate to the customer service line each time. I have had delayed payment three times, and I recently had a new contract sent to me which has changed my payment plan without actually knowing when I should get paid. I rarely hear from my agent anyway, but when I do he has to call me back with answers to my questions which doesn't exactly inspire confidence.