Toxic Work Culture - Customer Support Rocketbots Employee Review

- The best salaries and benefits in the market; there are many incentive programs, such as paying multiple extra salaries per year when the company is doing well (2025 was awesome!) - Be ready to grow A LOT. This isn't a place to sit down waiting for someone to tell you what to do. If you see an opportunity to create more value, take it! If you pay attention to how promotions are given here, they are based on who owns more and creates more value over time. (Of course, B players don't see that; they just say, "I worked at Google before, I am better than everyone else, I should have been promoted, this place is toxic," pathetic.) - The company is growing super fast; there are so many opportunities being created daily, so many opportunities to grow both professionally and financially. They just announced plans for global expansion.

- The company has hired B players in the past; they don't last very long, most never past probation. A few are able to hide long enough to stay a year before management finds out, but eventually they are found and dismissed (I am 100% sure all the bad reviews on this site are from those B players who got hurt when they couldn't make it here). - At the early days, their management made some mistakes, hired the wrong people, and that had an effect on morale for a while. I don't know what happened in 2024; all bad people left (I think they were finally fired), and without those people, everything got so much smoother. 2025 was the best year ever; the culture is awesome now!

If you’re a strong IC, you’ll get chances to try different things. Learn what you can and then move on.

Promotion here is not about skills, experience, or expertise. It’s all about whether management likes you or not. End of the day, you’ll find yourself managing a team that’s 100 times more skilled than you. The culture is toxic, HR can’t help (they can’t even help themselves), and Slack messages full of demeaning remarks, humiliation, and stolen credit are just everyday things. Work-life balance basically doesn’t exist; you’re expected to reply to chats even on weekends, during sick leave, or on annual leave, and sometimes you even have to answer on behalf of your manager just because he doesn’t feel like it or doesn’t even know what’s being asked la.