This role rocketed past me faster than I could sign the offer letter šŸ˜‚ - Customer Experience Associate Rocket Health Employee Review

1.0
Sep 2, 2023
Recommend
CEO approval
Business outlook

Pros

WFH/Hybrid - big pro if you are pursuing other side hustles Messy startup culture - yes this is a pro, learn as much about any new software as you can, lay low and leave before they fire you for being a person with normal expectations for a work environment.

Cons

I actually don’t know what to say, I’m not even sure if it is a con, or just a really silly and immature way for grown adults to act. They do not have a training plan for any role. So beware. They operate like a team of entitled college brats who have been all put together for a team project. They do work with passion, yes. But they do not know what a work environment should be like. Making ā€œjokesā€ which are quite weird and uncomfortable, like for example, laughing like school kids when someone sees the abbreviation ā€œMCā€ (Minor Consent). The team lead actually encourages such jokes and is rather offended if you don’t try to ā€œcommunicateā€ with them. I’m not sure they want employees or besties. I was let go within a week of my employment because ā€œI did not vibe with the teamā€. I don’t think that being friends with rude and disrespectful coworkers should be a prerequisite for any job. I was picking up the processes without any formal training, I was logging in and out on time and if not, staying back after my out time to make up for the difference. I was taking an hour’s worth of break in a 9 hour shift (not all at once, broken up in smaller time frames). I was not happy with how I was being spoken to (disparagingly, after not being able to understand their entire backend process in like 3 days :/) and when I drew that boundary on the 31st of August, I was let go for not ā€œfitting the vibeā€ the very next day. They couldn’t give me any reason, they said it was not about my work or my personality or anxiety issues, they just ā€œdon’t think that I would be able to handle the roleā€. When I probes further, the two senior employees simply dropped off the Huddle to avoid me. Please also note - I had not even started the work yet I was still learning the background processes. I asked them how they could make predictions on my work ethic, to which they said ā€œno we know what works for us and you won’t be a fit, don’t take it personallyā€. I thought an interview was where you figured this stuff out but, okay 🫄 So it’s not my work, it’s not my anxiety, it’s not personal - then what was the reason šŸ˜‚ Seems like I bruised someone’s fragile and tender ego. I hope you feel better soon P šŸ’–

Explore other reviews about Rocket Health

5.0
Sep 18, 2023
Recommend
CEO approval
Business outlook

Pros

- Great people to work with, they have been very understanding - Flexibility - Exposure and growth opportunities

Cons

- All the slots will be filled up quickly, which can be hectic sometimes

5.0
May 17, 2026
Recommend
CEO approval
Business outlook

Pros

It’s a pleasure working with Rocket Health, given the nature of our job, it can get very heavy at times but they provide a warm environment and it’s also very well organized. The team is also very supportive as they provide supervision and prompt responses from the care team whenever needed! Great exposure too. They also provide upskilling workshops which further help expanding our knowledge. Since it’s work from home, it also provides me with the work life balance

Cons

They have been working on planning an offsite to connect more with the colleagues since its work from home, looking forward

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