great culture where your work matters - Anonymous employee RoadRunner Employee Review

5.0
Jul 5, 2024
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

As someone who has worked for many different companies across a variety of industries with varying degrees of success and fulfillment, I feel very fortunate to have landed at RoadRunner. Overall, this is a fantastic place to work. We have direct access to the leadership team and they all seem to genuinely care about employee development. I think what I value most here is the company works hard to make it clear for employees what is expected of them and when you succeed, you earn the opportunity to rise up and take on more responsibility.

Cons

From my perspective, intra-department communication is very good. Occasionally, communication between departments could be improved to ensure better alignment. We are now very transparent with OKRs company-wide so it has become a lot more clear what is priority across all departments than in years past.

Explore other reviews about RoadRunner

5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work in a remote environment

Cons

Not too many cons. Good culture

4.0
May 9, 2026
Recommend
CEO approval
Business outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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