Needs Structure/Accountability - Anonymous employee RoadRunner Employee Review

Thank you for taking the time to provide this feedback. We are disappointed to hear about some of your experiences while working at RoadRunner. We value all our employees and their contributions and work hard to maintain our unique culture which is built on our core values. Although we are one company, there are many departments that make up RoadRunner each with their own set of requirements and responsibilities. Sometimes this means that one department has more flexibility than others. We try our best to allow each department to determine what works best for them while maintaining our high-level of service and meeting our business requirements. This may appear as a disadvantage to some, but it allows flexibility while ensuring we remain focused on the business. As for promotions, we actually have a strong record of promoting from within but there are times when we need to look externally for talent, especially with the growth that we are currently experiencing. And with growth comes growing pains which it sounds like you’ve experienced. We are working to improve our processes which will help to create clear boundaries and accountabilities and we applaud those employees who are digging in to help us figure this out. This is a good problem to have as it means there is plenty of work to be done to help us achieve our mission of saving our clients’ money and recycling more. However, we understand that this type of environment isn’t always easy to work in. I encourage you to speak with your manager about your dissatisfaction and your proposals on how to make improvements. Again, thank you for the feedback and we look forward to hearing more from you on how we can continually improve.