Fair Review - BDR RoadRunner Employee Review

3.0
Apr 26, 2019
Recommend
CEO approval
Business outlook

Pros

-I met some amazing people at this company and made great friendships. It was such a great experience to meet and connect with others. -Benefits were decent and very inexpensive -I enjoyed having goals to meet and being able to leave home early if our teams met our goals. -This is a great job for students fresh out of college or people looking to get professional experience in an office environment. You learn a lot of social and administrative tasks as well as ownership and goal completion -I appreciated the lunch hours and meetings to help better BDRS

Cons

-No 401k but that is to be expected with a start up company - I think a lot of the team leads were given the notion that they were managers and then that was taken away from them. Their roles didn't seem to be clear and some were rude to their BDRS. An outline for their job description should be more apparent and they should be given training on leading a team. -There was no HR team while I was there and there were situations where a bunch of people were laid off, some for good reason and some for not so good reason. That could impact RR in the long run especially if someone decided to move forward with the company in a negative legal impacting way. The company should be revamped in terms of HR - I had a negative experience numerous times with racist comments. If there is no training or workshops for employees here this could be yet another HR issue. -I had a negative experience when I left as I thought I left on positive terms. There was situation that RR gave incorrect and negative information about me to a outside employer. This is a legal issue and as someone who is familiar with HR policies and procedures anyone could push back with legal implications. please be advised of your HR issues. - I think when employees had issues with other employees and brought them to the attention of higher ups, nobody seemed to take it seriously or try to fix the problem.

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RoadRunner Response
6y
Thank you for providing your feedback. We take all feedback very seriously and are always striving to improve our culture as we continue to grow. Best of luck to you in your future endeavors. RoadRunner Recycling

Explore other reviews about RoadRunner

5.0
May 19, 2026
Recommend
CEO approval
Business outlook

Pros

Good place to work in a remote environment

Cons

Not too many cons. Good culture

4.0
May 9, 2026
Recommend
CEO approval
Business outlook

Pros

Most money I've ever made in this type of role. Manageable workload for the most part, unless you grab too many complex tickets or have things start to go sideways. Great benefits. Fun team atmosphere and culture. Have seen many people on my team get promoted into higher roles so far, so I feel like I can take my path in my own hands and push it as far as I want.

Cons

Disorganized and constantly evolving processes that live and die by "FYI's", many that you only suss out when you come across a new situation. They've tried to codify a lot of processes and have done a good job, but many are still "you need to find out in order to know". No robust task system that is oriented by roles and expectations/capabilities rather than individual's names, which is... ponderous. Need a role to do something? Go look in a directory for the person doing that at the moment (subject to change, may not be updated/old info, person could be on vacation, etc) then send it to them, rather than dropping a task in a bucket that someone assigned to that role sees. The difference sounds small but it's immense in practice. Some of the fees and charges a customer can accrue are difficult to explain because they're nakedly bill stuffing.

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