unorganized culture - Customer Service Rippling Employee Review

3.0
Jun 3, 2024
Recommend
CEO approval
Business outlook

Pros

there is no phone calls

Cons

the training was very rushed the modules lacked detail and concepts that we would actually endure. we were thrown to wolves in the middle of training. While learning we were held accountable for things we should know as if someone there taught us it. let's not forget the leads are lazy and rude. there is a lack of culture to even say good morning to each other and poor work training, i have experienced leads being dismissive & attitudes from higher-ups. When employees are not given a clear understanding of company values and expectations and question anything they tell you that's wrong.

Explore other reviews about Rippling

5.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

good team, very knowledgeable, lots of ownership

Cons

strange criteria for evaluating employees using AI, managers seems like they don't agree with how it should be done

2.0
Jun 4, 2026
Recommend
CEO approval
Business outlook

Pros

They hire amazing people Reputable reputation for a resume Meaningful work WFH annual stipend ($600)

Cons

“Be Frugal” is a company value and trust me it shows. (Salary, travel, software, etc.) They have no shame in the fact that they prioritize Company revenue over employee health. When rolling out new products employees are expected to absorb the extra bandwidth and not complain about it when things go operationally wrong and it has an adverse effect on the employee. They are expected to ignore it and continue to absorb the work. They continue to hire externally for talent rather than developing internally. They have zero resources for developing employees. If you want to succeed in this company, you need to figure out how to develop yourself. They are not transparent with the fact that they expect you to work more than 40 hours a week. There are occasional folks who can manage the workload in 40 hours, but that’s not the norm.

2
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