Pros
The job is easy, free food just about every Friday, fun events, pay is really good for what you’re doing, paid time off, discounts on tickets for cool events, employee of the month bonus is $750, friendly staff.
Cons
You quickly realize all these incentives are put in place to keep you because the job will lead to burnout and the way they monitor you is BS. Constantly under surveillance by cameras and supervisors walking around, they time everything you do, one lousy 15 min break and a half hour lunch. Meanwhile you’re on the phone all day with rude customers and the calls keep coming with no room for breaks in between. The work is repetitive and you are stuck in a tiny cubicle and cannot move. Some staff can be manipulative even if they appear nice and friendly. No ability to move up or grow unless you want to be a supervisor. Workload becomes atrocious and your voice will suffer talking all day for 8 hrs. Staff can be unprofessional at times with the way they act and with dogs running around the place.