Progressively downhill season after season - Customer Service Representative Ridestore Employee Review

2.0
Dec 22, 2025
Recommend
CEO approval
Business outlook

Pros

- End of season ski trip - Staff discount (for anyone that wants to contribute to the fast fashion epidemic) - Flexible shifts - although no longer the case - 2 great team leaders - provided anonymity and support. Had previously worked the roles they were managing so were able to coach and offer experienced insight - Team culture was fantastic my first season - a cohesive team that all wanted to work together, support one another and genuinely enjoyed our roles - 'Work from manywhere' - although no longer in place and now actively discouraged

Cons

- 2 extremely poor team leaders - poor management, condescending, false accusations, etc essentially resulting in bullying. Providing conflicting information causing issues amongst the team. Didn't seem experienced in the roles they were managing. - Removed several countries from payroll - further weakening diversity and inclusivity - No career progression opportunity - No recognition or appreciation for returning staff and those that went above and beyond - Constantly requested feedback only to ignore it and then use it against staff - Second season - a number of team members let the team down. Actively avoiding 'tricky' emails, not working at their scheduled times (meaning their teammates had to pick up their slack), no knowledge or passion for the industry - Work collaboration was encouraged then discouraged then encouraged then discouraged. Never knew where we stood or whether we should be supporting each other or not. There is now no collaboration whatsoever and staff are isolated from each other - just what you want when you work from home!

Explore other reviews about Ridestore

5.0
Feb 7, 2025
Recommend
CEO approval
Business outlook

Pros

Almost everything was a Pro, great company that cares about you as a person

Cons

1. Internal Promotions were still too focused on your resume instead of your quality 2. On performance metrics for chats they measured by classic needing to answer x number of people and minimize time instead of quality of response

5.0
Apr 2, 2023
Recommend
CEO approval
Business outlook

Pros

- Remote work - High level of trust amongst employees and the company in general - Awesome teammates - Collaborative work environment - Relative flexibility with scheduling

Cons

- Karens and Kevins - Some teammates aren't the friendliest

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