SMOKE AND MIRRORS - Account Manager Reward Gateway Employee Review

1.0
Oct 17, 2014
Recommend
CEO approval
Business outlook

Pros

There are few but if you are looking for a fun and friendly group of young people to work with, a job here could be good for you. Flexible working hours are great (beware; they can also blur the line of how many hours you actually end of working).

Cons

Albert Einstein was once heard saying that “Anyone who has never made a mistake has never tried anything new”. Despite being a beautiful sentiment, there must come a time where daring and turns into foolhardiness. The Management Team need only heed the advice of Bert Lance, an experienced mistake maker, who parried Einstein with “If it ain’t broke, don’t fix it”. There needs to be a clear focus and development on the things that DO work before embarking on potentially disruptive ventures to both employees and clients. Err on the side of caution, and engage with your employees on an honest level to establish a robust culture. RG boasts an extensive culture unlike any other- well I hate to break it to you- but there are hundreds of companies who offer stability, job security, better pay, vibrancy and unique values. If you talk the talk, then perhaps it’s best to ‘walk the walk’ and not just present the idealistic values. I stopped counting the amount of times I was told to leave figures off a report to make it look stronger to a client. Reward Gateway employs the best smoke and mirrors to existing and prospective clients to make sure that the external perception of the company is strong. Seminars, Photo-shoots and other such expenses often mask the over-worked employees who are given little progression to look forward to.

Explore other reviews about Reward Gateway

5.0
Mar 25, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

culture and people, work life balance, incredible benefits

Cons

undergoing acquisition by edenred has a different model and culture

1.0
Oct 10, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Before being acquired by EdenRed, RG was a decent company with lower than average salaries but a higher than average focus on benefits and a healthy culture of transparent communication. Doug led with empathy and respect. After he left and Nick Burns became CEO, everything went downhill fast.

Cons

- Tons of layoffs and offshoring labor to cut costs. Leadership openly talked about how roles that were cut or vacated would be left unfilled, with those remaining expected to pick up the slack. - There is almost zero pathway to progression internally. - The product vision is unclear and there is little to no innovation; product is outdated and stale. - Leadership is toxic and does not take accountability for poor decision making. - Honestly everything here was terrible other than my coworkers, who were awesome but so demoralized by the direction of the company that every day left everyone burned out and demotivated. - There's a toxic culture of being expected to put on a happy face and pretend everything is fine, lots of talk of being a family, and then being gaslit by leadership left and right. For being a company with a vision statement of "Appreciation appreciates" (which honestly, what does that even mean lol), you sure will feel not only unappreciated, you'll feel like you're completely dispensable to the company regardless of your performance. And that's because you are completely dispensable.

5
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