Working 12 hour days to "make the world a better place to work" - Client Success Manager Reward Gateway Employee Review

Hi, it’s Doug here. Thank you for your review. It was very insightful. First of all, I want to thank you for your time at RG. You added a lot to the business, and you’ve helped put RG in a leadership position for Employee Engagement and Recognition software and service in Australia. Your comments resonate with me as I have no doubt you lived our Work Hard value, but I think you also know that we stress work/life balance and provide a significant paid time off benefit plus flexible working where practical. Your comments lead me to believe that we need to reiterate our goals in this area across the business. As for career opportunities, I understand your frustration, especially working in a regional office of a global business, but we have been able to support career development for some of your peers in Australia. For some, it has been through promotion locally, and for others, we have provided global roles in our other offices where the business can benefit from your colleagues’ skills and leadership. There can be, however, limitations for some of you who simply outgrow the opportunities available at RG, and you are correct we are comfortable with people moving to a better role somewhere else when that occurs. You should not take that as disrespecting or undervaluing the work you have done for RG, but rather it reflects our genuine caring for you as a person and a professional. We want you Love Your Job and when our needs can’t meet your skills and career aspirations we want you to find your place wherever that is. As you know we allow our former employees to keep their vested equity shares thus allowing them to benefit from their contributions even after moving on to better opportunities. My only other comment is to dispute your comment regarding L&D. We significantly increased our financial commitment to L&D last year and are again increasing it in this financial year. Some of this is in company-sponsored initiatives, but we have also provided flexibility for our staff to seek support for individual L&D programs (including some funding and time for higher education goals) where it benefits both the employee and the business. Perhaps you were not aware of these programs or there wasn’t one that was on point for your role. In any event, I will make sure that Rob Hicks and the People Team continue to promote our commitment to L&D across the business. Thank you again for your note, and for your service to RG and our clients. I wish you nothing but the best in your future career.