Good vision, but communications are getting lost and it is making everyone uneasy - Sales Reward Gateway Employee Review

Hi there, It’s Glenn here, thanks for such an honest and open review. It’s fantastic that you see all of the positives of working here and I guess that’s why you feel engaged enough to take the time to really explain how you feel about where the London sales team is. I’m really happy and grateful for that. I was with the Director responsible, Shelley at lunchtime and we read your thoughts together. There isn’t anything in there either of us would disagree with or pull out. Like I said in the Q3 results announcement, sales performance this year has been mixed. Australia is well ahead of target and doing a greta year, USA is just about on budget and could outperform if one particular client gets approval this week an UK-Birmingham just did its best ever quarter. The UK-London team hasn’t delivered what we hoped despite a lot of hard work by a team of really good people and thats disappointing to us all. It’s great that you’ve seen a real turnaround in the 5 weeks since Shelley took over and I understand your point about being surprised it took so long. Looking back with hindsight gives you 20/20 vision in these circumstances. If I think back then UK-London ended Q1 just about on budget, at the end of Q2 we were ahead, albeit with the niggling worry that we had one very large win that really helped and at the end of Q2 we were reporting a great pipeline and some “deal timing slippage”. It was really during Q3 that the deal timing started to unravel and by the time we’d completed the global restructure we realized that UK-London likely had organizational and process issues. Shelley announced that she’d be looking at the team structure and would look to see if changes would help us be in a position to win better and more efficiently. That was 4 weeks ago and I can understand that that feels like a long time when you’re not knowing what the outcome is. the truth is that Shelley was away on pre-planned vacation for 2 weeks of that and in the other 2 she’s been working as closely as possible with everyone to understand what changes will be useful. When I spoke to Shelley today she actually had a slide deck on her screen where she was organizing her thoughts. I understand that knowing your department is under review is unsettling and you want to know quickly what will happen. We need to balance that need for speed with actually taking the time to do what is right, not what seems obvious but might turn out to be wrong. On communicating openly and honestly, if we were holding back anything then I would take that on the chin, but I feel that we are being honest in that Shelley has nothing to communicate today, and as soon as she has she will. I do also appreciate though that you want to know, and we need to balance that against giving Shelley time to assess and make the right call. It won’t be too much longer I think. I’ll keep working with all of the team on open and honest communication - my acid test is “do we know something that our people do not” and the honest answer to that is no. We often get feedback that we communicate too quickly - I’d rather be quick than delay. But I do understand where you are with the uncertainty and I wish I could fix it today for you. I can’t but I don;t think it will take long. So hang in there! I was in with you all in the London sales team this morning and the buzz felt good. The quarter is closing much better than Q3 did and we’ve had some great wins this quarter with the overall number looking much better than many of us thought that it would. It’s nice to see deal frequency come back up so quickly and it really motivates everyone in RG now we’re getting used to seeing our “new client” email every couple of days again. You’re clearly a hugely engaged and motivated person and we’re lucky to have you on the team. I really hope we can get everyone back to a place of certainty in the next week or so. Thanks again for your open and honest feedback. G