Omnishambles From Day 1 - FinCrime Analyst Revolut Employee Review

1.0
Dec 15, 2020
Recommend
CEO approval
Business outlook

Pros

Nice colleagues, free cereal in office, and..?

Cons

As it was a new team being created in my interview they couldn't really tell me what I'd be doing. But fine, I took a leap of faith given it was a exciting company rapidly expanding. Day 1 - I was asked whether I could go to Leeds for a week. Nothing about travel was mentioned before getting the job. I have a child I need to look after with my wife. Also there was an expectation to soon travel to Poland for a week. I agreed, then the day before the Leeds trip, as nothing had been communicated to me (train tickets, accommodation) I asked my manager what's happening. She said you're no longer going. Great. Thanks for the heads up. I've made childcare plans but fine. I never really knew what I was supposed to be doing and what I was doing was pretty boring. Training was pretty much non existent. Also, my 'manager' I found wasn't actually my manager but someone who had their own role who was just looking after the team. So I had no real idea what I or my team was doing or what it's goal was - even after asking. KPIs... they were making them up as they went along as it was a new team. So i had no idea what i needed to do to pass it. Again I asked but no one knew. My 'manager' went AWOL after about 4 weeks of me joining & never returned. Wasn't told why. Team then really rudderless. Then lockdown hit. I together with my working wife had to look after our child as nurseries were shut. This massively impacted the amount of work I could do as I was obviously sharing childcare. This meant I couldn't hit whatever the KPIs were. I explained this to my new manager who said yes it must be difficult, but again next week asked why I hadn't hit targets, I explained because of childcare & round in circles we went. Basically Revolut didn't care about that - I needed to hit targets no matter what. In the end they made my who team redundant and said it was nothing to do with Covid. The decision was made before Covid. So why was I hired then because I joined just before Covid hit??? Blatent lie by Revolut who didn't want a bad rep by making people redundant during the crisis. Overall, in my experience, this was a company that didn't really know what it was doing and was making it up as it went along. If people (like me) lost their jobs along the way then so be it.

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Revolut Response
5y
Thank you for taking time to tell us about your time at Revolut, and we're sorry you had such a negative experience with us. It's clear that we communicated badly on the Leeds trip and we're sorry for that - it falls short of the considerate management we expect. We have reminded that team to improve communication and planning of such trips and to consider and respect family commitments. The way we work is very KPI-driven. This way of working has enabled Revolut to grow tremendously in a short span of time and enables us all to understand our goals and objectives and the part we each play in realising them. We have however recognised that lock down has been difficult for people with family responsibilities and have tried to accommodate these difficulties through our flexible work approach. While we recognise that the way we work isn't for everyone, we don't want this to result in negative experiences for our people. Unfortunately, like many businesses Revolut did have to make a small number of COVID-19 related redundancies after exploring all other options and alongside a major cost reduction programme across the business. We very much regret the effect this had on people who left our business. We wish you the best in your career, and hope your family will soon get to live and play in a safe, post-pandemic environment.

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