- giving more and more responsibilities for the Support team (e.g. dealing with customers who have more complex problems which should be handled by other teams)
- no clear career path, lack of internal organisation. Second line support team created behind the back of everyone, with no recruitment. Some people were taken there automatically, "just because". There are many experienced people left, with no chances to grow at the moment, with some duties suddenly taken from them. In terms of responsibilities and tasks at work, they are now at the same level as new joiners
- not enough appreciation or recognition if you do something extra
- poor communication with team leaders (some of them should even not have that position)
- unrealistic goals and KPIs with increasing pressure every day; no overtime allowance for a couple of months
- very poor product launch (I'm not talking about the Product Launch team - they are great and they do their best) - the process itself and the communication with the product owners is so poor that I was never excited about the launch of a new feature in the app. There was always something wrong, not working, not tested enough. ALWAYS. And who was to blame? The customer support team, of course.
- medical package from Luxmed - Medicover is way better (at least from my experience)
