It was OK while it Lasted - Ice Cream Scooper and Cashier Revival Ice Cream Employee Review

Great owners who are super caring easy hours decent tips laid back work environment

super busy weekends low pay

Regular team meetings. Chefs are great, talented people. The ice cream is really great - it’s a good thing the chefs are on contract.

Tldr: This is a company for students. Ownership Owner has a gaslighting personality. A significant language barrier interferes with expectations. Owner controls 95% of the business, yet is never present at the shop. Aspiring management beware: Your job is to assist the owner, not manage the store. Owner is a business person first, and a manager second. Unfortunately, they are not a leader. Operations The entire business is very carefully micromanaged through phone apps such as Homebase and Asana. If having your bosses always connected to you via your phone is an issue, dodge this job. All areas are under constant surveillance. There are no valuable incentives to employees. There are no plans to scale the business on the retail side so employee growth is limited only to increased work responsibility. This is not sustainable as the area pays well below industry standards. Culture The business advertises externally and internally a positive culture, but this is forced and not demonstrated where it counts. An actual company policy is “no complaining”. The employees that actually need a job to pay bills are the only one’s that regularly show up to work. Rampant absenteeism is handled with a lenient attitude because it saves money in the off season. For all new hires, a three-month employment probationary period is heavily depended upon in order to curate a team of people that can be effectively intimidated.