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Retailer Web Services

Is this your company?

If you aren't in the family you shouldn't work here - Anonymous employee Retailer Web Services Employee Review

1.0
Jan 20, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

There are some smart people that work here, and if you are smart you will find them and learn from them. There is potential to grow your skill set, but you cannot rely on any help from the company for it. Everyone feels the same about their job here so you wont have to worry about complaining about it because so many people already are.

Cons

It's pretty simple, if you are not a family member then you are completely out of luck. While the company likes to yell loudly about it's "awesome culture" and "benefits" it is all coming from an individual that is completely out of touch with reality, and was told from the beginning of their business that employees only steal and cheat. Definitely a sentiment that they wont admit to publicly, but is absolutely shown in the way the company is run. Unfortunately there is a clear us against them mentality that both management and the employees feel. It is truly sad how out of touch the owners are and how they try and bandaid how their employees feel with quick fixes usually driven by money. Things like breakfast and frozen yogurt runs are cool, but when your employees are all having conversations about how poor the process of working there is, a genuine want to correct the issues is needed. Since the owners feel like their employees are just being greedy and are ungrateful they come up with excuses when smart and talented people leave the company (which is a trend that is always happening). If you are part of the family you will have fantastic success whether you are qualified for it or not. If you are not part of the family you can work here, but you wont be happy and it will be a constant struggle. There is no one that works there, that is not part of the family, that truly enjoys working there. This is not an exaggeration even though so many wish it was.

Explore other reviews about Retailer Web Services

5.0
Nov 19, 2022
Recommend
CEO approval
Business outlook

Pros

Work with a great team. Not much bureaucracy. Work from Home. Developers are treated well. Promote from within. Benefits have improved over time. Light touch approach to management.

Cons

Developer teams are sometimes siloed. A fairly flat organizational structure means there are fewer opportunities for promotion.

1.0
May 13, 2024
Recommend
CEO approval
Business outlook

Pros

Great coworkers who were always happy to help

Cons

Leadership is willing to break agreements, lie to employees, treat employees differently based on location, make promises they can’t keep, and fail to adhere to the principles they promote. Employee turnover was ~25% in 2023! In other words, RUN FOR THE HILLS! When the job market was good, they promised the dev team that they wouldn’t need to go into office. That was a lie. When RWS was bought out by NMG, they told us they would give us raises. They cancelled that. They demanded all locals return to office, yet keep hiring remotely. They continually promised merit increases, but when the time came, they told us they were delayed again and again. It was like working for Darth Vader. “I have alerted the deal, pray I don’t alter it any further.” Things just got worse and worse and worse. Don’t have hope for the future, either, they will continue to upset and lose clients. They will continue to take it out on employees. Avoid RWS at all costs, you will be used and abused until they encourage you to leave. There’s a reason the company had something like a ~25% turnover rate in 2023.

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