Pros
Day is over at 4:30. Sometimes free food (breakfast once per week, froyo runs). Private office.
Cons
The business is run by a brother and sister, and their mom and dad used to be actively involved in the business. They play favorites and make little effort to hide it. There are no opportunities for career advancement except occasional small incremental raises that are more like celebrations of your loyalty than a nod that you've gotten better at your job. You're just expected to be content with your position and never want to go beyond it because there are no positions for you to grow in. Asking about advancement or moving into another position was met with hush hush noises. They say they're "like a family", but they have a strict line of rules and process of how things are done that's less like a family owned business and more befitting of a large company with tons of internal politics that clogs up the pipe. Managers would selectively micromanage rather than lead or manage. The managers themselves, especially some of the customer account managers, aren't as knowledgeable at their jobs as the people under them which made their attempts to micromanage harmful. Lunch was expected to be taken for 45mins in between 11 and 1. I personally was looked down upon by others for choosing to spend my lunch hour going out to lunch and eating food at a restaurant instead of getting take out and bringing it back to eat with everyone else. I had to ask permission to leave and get something besides water at other times of the day. Their "information architect" is a smoker who has a poor attitude. She was treated like a first class citizen taking as many smoke breaks as she wanted. People walked on eggshells around her while the rest of us were treated like a lower class. They would have "mandatory fun time" (their exact words) where you would have to leave your office and gather in the tiny break room for an hour or so during which you would be peer pressured to drink alcohol even if you didn't want any. If you were in the middle of something important, you were expected to be there. (Salaried employees who had things to do with actual deadlines were simply expected to stay later.) The websites and technology behind them is incredibly outdated. They constantly upsell themselves and have meetings where employees get told about how great the company is, but their product boils down to providing clients with outdated websites.