3.0
Jul 5, 2014
Current employee, more than 3 years
Recommend
CEO approval
Business outlook
Pros
Offers several advancement opportunities for those without a degree. Has a laid back/fun environment for the agents, but (usually) professional for management. Pay is decent for the area.
Cons
Workforce management is extremely underpaid and undervalued part of the company. Operations typically shows no appreciation for the quality work performed, and we are considered "the bad guys" on site. Upper workforce management is located on a different side of the country, so not much face-to-face interaction with your peers. Technology is somewhat outdated, with no real plans to upgrade