"Used to be a Great company" - Customer Support Resmed Employee Review

Thank you for taking the time to post a review. Being a tenured employee it is extremely helpful to hear your thoughts, as you bring context as to how the organization is handling the challenges of our rapid growth. As you have indicated, we have certainly seen an increase in call and email volumes, and we are actively working to address the leadership roles, processes and systems necessary to address that challenge. We have recently embarked on a journey, supported by expert consultants, to review each of these areas in detail and look at how we can transform the way we work. We will also be advertising for new supervisor and team leader roles in the coming weeks, creating real opportunities for team members to advance. Most importantly we will be creating a new, broader leadership structure with which we should be better placed to address our anticipated growth. I do want to reassure you that we offer a safe environment for you to approach either your supervisor, your departmental HR representative, or ideally please come directly to me. I truly value your candid feedback and would like the opportunity to discuss your concerns, especially in relation to your personal development options. Also, as we are now just a couple of months into our engagement with our consultants, I do want to hear your thoughts on what is going well, but where we can do better. Many thanks for your 8-years of contribution to the success of ResMed and I hope we can work together so you want to be with us for another 8+ more. Sincerely Ian