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      Reputation

      Engaged employer

      Reputation reviews

      Will fail if things don’t change… - Anonymous Reputation Employee Review

      2.0
      Mar 30, 2023
      Anonymous
      Recommend
      CEO approval
      Business outlook

      Pros

      There are amazing, collaborative, smart people at reputation in every department. ERG that are amazing.

      Cons

      This place used to be amazing! Unfortunately, there is no clear GTM strategy from leadership or if there is a direction it’s never followed long enough to impact results. The product is great in some areas but inconsistent in others - too many solutions that the messaging gets confusing to the market. A lot of amazing people have left. Even more smart and loyal people have been laid off undoubtably to have the funds to stack the executive and senior leadership teams in order to help with “strategy”. Most employees are burnt out over egregious quotas, additional UNPAID job responsibilities, angry customers, budget cuts, project overload etc. On top of all of that, there’s workplace politics, nepotism, and some straight up inappropriate behavior that happens at this company.

      avatar
      Reputation Response
      3y
      Thank you for your thorough review. We agree that we have pretty amazing, collaborative and smart people throughout Reputation. We will make note of your constructive feedback and share with the greater leadership team. In the last year, the Company has refocused commitments to grow the business in a sustainable and profitable way and we feel confident that our customer focused strategy will enable their, and our, long term success. The Company has an Employee Survey Action Champion team that is made up of a combination of leaders and employees who collaborate on initiatives that address survey feedback - please work with your manager if you would like to be a part of this team. We appreciate you being a part of our team and hope that you continue to grow and develop with us.

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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