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      Reputation

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      Reputation reviews

      Review - Account Management Reputation Employee Review

      2.0
      Jun 3, 2022
      Account management
      Recommend
      CEO approval
      Business outlook

      Pros

      Good benefits. Option to work from home. Great group of front line service team members. Recharge days - at least 1 extra day a month off in addition to vacation time and holidays. Diverse work force.

      Cons

      Still trying to dig out from mass employee exodus from end of 2021. A lot of pressure to learn everything quickly and with accuracy which is a challenge since the platform is highly technical and has a lot of moving parts to it. Some Management appears to me stressed out and assumes the worst of team members which is unfortunate. Challenges with work life balance.

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      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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