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      Reputation

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      Growing Pains, but Focus on the Right Areas - Director Reputation Employee Review

      4.0
      Apr 23, 2021
      Director
      Recommend
      CEO approval
      Business outlook

      Pros

      - Support from c-staff and senior leadership; they actually listen - Leadership focuses on the right initiatives and makes their teams feel empowered and appreciated - Despite the pandemic, leadership did all they could to do right by their employees, and they successfully did all they could to avoid layoffs - Despite being a Director, my work-life balance is excellent. If you work hard and efficiently, you are rewarded with the ability to balance family / life at home - Vacation/time off is valued and you never feel guilty for taking time off - Food! The company provides a fully-stocked kitchen and LUNCH every day (a small gesture with a big impact would be the ability for those of us who work from home to also get lunch delivered - or a stipend?)

      Cons

      - Growing pains, which happen with all companies that grow quickly - Sales is constantly trying to sell to meet targets and get their bonuses/commissions, and all other teams are left to cleanup incorrectly-established expectations and deal with angry customers - With the growth, has come lots of change, which has led to a good amount of attrition. The attrition has been painful for those who have stuck it out, but the benefit is that those who are left are the committed ones, and the ones who are hired on as backfills will see the company vision, and not be stuck on "how things used to be"

      avatar
      Reputation Response
      4y
      Thank you very much for leaving this informative and helpful feedback. We are very glad to hear you are finding success and a positive outlook as we grow into an exciting future. We are beyond appreciative for supportive team members like yourself. We're very lucky to have you on the team! We are al ways more than happy to assist you if anything else comes up. Take care!

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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