Sinking ship - Customer Success Reputation Employee Review

Great management, lots of resources to ensure success in your role.

It can be difficult for cross-department collaboration with everyone being in different time zones.

*Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

*Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.