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      They have no loyalty to long term employees - Anonymous employee Reputation Employee Review

      2.0
      Nov 11, 2013
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Benefits given immediately after being hired, paid lunches, Caltrain pass

      Cons

      No review process, no matter how long you have worked there and how many sacrifices you have made for the company, they will use you til they feel they no longer need you, than you get "laid off". The CEO always raves how this will be a US based company and you will never be dealing with someone outside of the US, but now they are outsourcing a lot of the work. You have to tell the customers so many lies that you start believing your lies so much you don't even know what is the truth and what is not anymore when it comes to the products and what they can and can't do.

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      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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