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      Reputation

      Engaged employer

      Reputation reviews

      Supportive leadership, excellent company culture and exciting future - Senior Customer Success Manager Reputation Employee Review

      5.0
      Sep 13, 2019
      Senior customer success manager
      Recommend
      CEO approval
      Business outlook

      Pros

      I have seen a lot of positive changes especially over the past year. The platform has continued to mature and the correct processes have been put in place. Our CEO, Joe Fuca and our executive leadership team are approachable, great to work with and really care about what they do. Joe’s vision for Reputation.com is exciting and I look forward to future of our company.

      Cons

      No company is perfect but Reputation.com has done a good job taking feedback both from public reviews and internal feedback and laying out a plan to make changes. Leadership is always striving to improve.

      avatar
      Reputation Response
      6y
      Thank you for your review! We appreciate your feedback we also agree our platform has matured and our future looks bright! We appreciate all you do to help make Reputation a great place to work. Thanks for sharing.

      Explore other reviews about Reputation

      5.0
      Nov 7, 2025
      Customer success manager (csm)
      Recommend
      CEO approval
      Business outlook

      Pros

      Great management, lots of resources to ensure success in your role.

      Cons

      It can be difficult for cross-department collaboration with everyone being in different time zones.

      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      *Benefits are a bit pricey, but you'll be well covered *Great coworkers *Lunch for in office workers.

      Cons

      *Constant layoffs. Even after leaving I'm still seeing a lot of former colleagues being let go. Great talent has been let go to cut costs. *Pay is much lower than industry average and it seems there is no budget to increase pay. *Platform has bugs and issues that were never resolved by engineering, leaving teams to develop work arounds and frustrating clients. *For bugs that are addressed, solutions take weeks to months to get fixed frustrating clients and resulting in churn. *Lack of direction and leadership. All teams are on their own path without clear direction. *No 401k match.

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