Frustrating place to work - Anonymous employee Republic Wireless Employee Review

Thanks for taking the time to share your experiences with us. In regard to our culture, team members, and benefits we are glad you loved these aspects of your time with us. In response to your "Con" comments, I appreciate the candor of your feedback here and am sorry your experience here led you to feel this way. Even though you are no longer here, I'd still welcome a conversation to hear more details and examples of your feedback. Ahead of then, let me address a few of your comments: 1.) Like any family or company, there are indeed times we may be a little dysfunctional and appear or actually be all over the place. That said, I'd assert that is a minority of the time, as evidenced by the fact that we've been ranked #1 by Consumer Reports for 3 years in a row, have a Net Promoter Score among our customers that is double the scores of the big carriers in our market, and are among the top 10% of private companies in tech by revenues. While we can certaintly improve and grow as leaders and as a company, those kinds of achievements do not happen by accident or pure luck. 2.) We do have leaders in their mid 30's, but also several leaders who are in their 40's and 50's as well. I would consider that a healthy diversity and would hope people would not bias against any of our leaders due to their age (be it younger or older). 3.) I can't speak for everyone, but, I certainly do not know it all and am no where close to being a master of the universe :) In fact, what I and our leadership team believe is that we only can succeed as a company by building teams of people who know more than us in different areas. It is only through this complementary diversity of knowledge, experiences, and skills that we can out perform our giant competitors. 4.) As for not seeing how unhappy some of our people are, that could very well be true despite our best efforts. We certainly do try and proactively assess the morale/ happiness of our people, however, to get this right requires a two way street. Folks who are unhappy need to be willing to constructively and candidly share how they feel and what they believe we can change to improve upon that. This requires what some would call crucial conversations and others might label as radical candor. Unfortunately, our society and the internet has trained some of us to instead rely on anonymous forums like this one, which don't naturally foster a good open dialog. 5.) As for finishing projects on time and pivoting, that does happen at times at Republic (just like in any other business). However, there are often rationale explanations behind these situations that can be shared through open vs anonymous dialog. 6.) Lastly, as to your comments about "bro's club" and appreciation of women, please see my comments in another post on this forum. The short summary is that our leadership team (which includes multiple women) do value/ appreciate diversity of all sorts (including gender) and would be happy to share additional facts about our diversity that may clarify/ change this perception, including the records of our various historical individual awards. That said, we can always do better on this front, and will continue to strive to do so. -- Chris Chuang, co-founder and CEO