Pros
The team leads I had were all great and my colleagues were nice. The schedule was decent and working remotely was a plus. Company was very understanding, allowed me to take the time I needed, and allowed me to ease back into work when I returned after my husband passed away.
Cons
I was there for 4 years, I really had respect for the company when they were so gracious to me after the loss of my husband, however that didn’t last. Constant high expectations to reach metrics that consistently fluctuated. No room for advancement or full time opportunity. If you have one PIP on your record, they give you a month to pass it and yet it still affects you six months after it’s done. Have a rough day or two and don’t meet the metrics in any week at any point in that 6 months you’re just let go. No asking the employee what may have happened or what may have been going on in their personal life, after 4 years I was just discarded. I always had constant great customer feedback, high quality scores, helped my colleagues with questions if our team leader was busy, and always spoke highly of the company to others, however none of that mattered in the end. I reached the highest pay grade and no opportunity for adjustment.