Unethical and zero integrity - CAR Rent-A-Center Employee Review

1.0
Jan 16, 2017
Recommend
CEO approval
Business outlook

Pros

Offer name brand products to folks who can not buy on credit or buy outright.

Cons

We are told to lie to customers about benefits plus membership. It's optional, but we're told to tell customers that it's mandatory. We are encouraged to hide broken and "in need of repair" items and sell them as "like new". There are sometimes cases of furniture having bedbugs......when you rent mattresses that is bound to happen. We were told to never tell customers about this. And RAC does not have a protocol in place when the bedbugs are found. When customers refuse to pay, the co-workers are blamed for not having the customers set up correctly. RAC doesn't mind taking an air conditioner when it's 100 degrees. RAC will repo a child's bed and never bat an eye.

Explore other reviews about Rent-A-Center

5.0
Jan 29, 2026
Recommend
CEO approval
Business outlook

Pros

Good benefits and you can grow with in the company.

Cons

Long hours, weekends → poor work-life balance High stress from sales & collection pressure Inconsistent or micromanaging management Pay often feels low for workload Physically demanding (deliveries, field work) Limited growth; high turnover

2.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

The benefits can be decent, there are growth opportunities, and if you’re lucky, you work with a great team.

Cons

Poor management on many levels. From a store level, extending to corporate, the “leadership” needs work on their people skills. People are only capable of handling so much, and the lack of support from upper management makes it harder to work day to day. Additionally, the goalpost is always moving. If you manage to exceed their expectations, completing those same goals will no longer be good enough. The lack of support when it comes to customer abuse is embarrassing. We’re in 2026 and we should want to support the teams that are keeping the company running. Corporate is out of touch with reality. Anyone making over 6 figures a year no longer view customers as people, but as numbers. It doesn’t matter what horrid stories you hear on a daily basis, they are expected to bend to standards that shouldn’t exist anymore.

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