Exploitative door-to-door sales with misleading expectations - Anonymous employee Relay Direct Employee Review

1.0
Jun 16, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

People are nice but bare minimum

Cons

They lied about EVERYTHING. They reached out to me first about the role and made it seem like we would be working more on the advertisement face to face and the marketing concepts when in reality it was simply door to door sales. The minimum salary is dependent on how many sales you make and they pressure you into thinking the sales are dependent on your performance when in reality we are pressured to keep talking to people at their house even if they visibly aren't interested. They had hidden the number of hours due to the fact it is typically ~10am to 8pm with only one hour lunch break in between and the rest usually continuous walking. People are even "encouraged" to work on Saturdays alongside the already established 5 days. And you have to pay for your own Uber/travel to the "field" (neighbourhood where you do door to door). The progression is also completely different to what they had initially made it seem, while it is dependent on performance it isn't dependent on self performance but rather making sure at least multiple people are trained to your level in order for you to progress in your career. If you have any questions they tend to move around it by asking more questions, talking about something completely different or making it seem like you weren't paying attention. They used this same tactic to avoid mentioning the hours since working 9+ hours on your feet continuously harassing people at their homes is ridiculous and no one wants someone knocking on their door 3x a day and what the job actually entailed by emphasising it was face to face but hiding the fact it was by knocking doors, they would constantly mention business to business interactions and events but these were rare and not until you reached roughly stage 3. Overall the role seems extremely exploitative of young people especially those that have had to move countries or areas for roles such as these and are unable to back out. Walking continuously for 9+ hours a day just to make an average 5 sales in a day should be investigated. Lunch is also only whatever shops are within the area and bathroom is also just dependent on whatever is in the area which isn't pleasant when you're walking on your feet for continuous hours. The one who took me around while she was lovely she kept assuming customers ethnicities and gender, kept talking to random people on the street when they simply wanted to mind their own business, when people insisted they were busy she would stand close to the door and just Still enforce the pitch regardless if it's clear the customer had expressed they are not interested and these are the "skills" they encourage you to use. If we finish early we are encouraged to simply find more doors to knock on whether we were initially told to knock there or not until it is 8pm. Sometimes shifts can start as early as 9am and end at 8pm which leaves no time for anything else and this is usually for 5 days min with small variances. TLDR: Overall NEVER WORK for these people. They don't teach anything, it is a waste of time, exploitative and simply just door to door sales.

Explore other reviews about Relay Direct

1.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Cannot say at this present time.

Cons

The job is not what was advertised on the Linkedin job AD. It is a door-to-door sales job for a milk company. Had I known this, I wouldn't have bothered going through a 2 week job interview process only to get to the un-boarding stage and find out that marketing is not at all focus but rather door-to-door sales. I've had to withdraw my application as this is not the job I was advertised and the role kept morphing into something I didn't want at every turn. In addition to this lack of transparency, it is a commission based role. Even getting the "minimum pay" requires you to make sales door-to-door. I don't want to sell products to people at their home like an Avon lady in the 80's, I want to work in marketing and creative campaign development. They should be upfront about what they are hiring for so that people who want these type of roles can apply and those who don't, don't have their time wasted. Also, the working hours were disclosed as 10am - 8pm. Upon further investigation, these hours are constantly changing, and travel could prolong it. This is NOT at all what was advertised in the job role. The job ad on linkedin I saw was this: Marketing Assistant About the job Marketing isn't just theory here. It's live campaigns. Real customers. Real impact. WHAT THIS ROLE IS At Relay Direct, marketing is hands-on. As a Marketing Assistant, you won't be scheduling social posts or pulling reports. You'll be on the ground — supporting live brand campaigns for some of the UK's most recognisable names and seeing the direct impact of your work. YOUR RESPONSIBILITIES Support delivery of customer-facing marketing and brand campaigns Engage directly with customers to drive awareness and brand perception Assist in developing outreach strategies tailored to local markets Analyse campaign activity and contribute to team performance reviews Build customer relationships that translate into measurable outcomes THE IDEAL CANDIDATE Passionate about marketing, brand, and customer behaviour Strong communicator who enjoys engaging with people Creative thinker with a practical, get-things-done attitude Marketing, communications, or business graduates are strongly encouraged to apply WHAT YOU'LL RECEIVE £30–£34k OTE with uncapped commission Training in live marketing strategy and campaign management Clear route into senior marketing and management roles A collaborative, fast-paced team environment From this AD, I was under the impression that I would be working on the ideation and execution of marketing campaigns not doing door-to-door sales for commission. This is a blatant misrepresentation of the role.

1
1.0
Apr 11, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Friendly people in the office.

Cons

Mislead you about Hours worked How payment works What the job entails Being a part of Credico

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