-Many of the “higher ups” don’t have applicable education or experience, and it shows with how approaches are developed and internal matters are managed.
-Large clusters of employees exit the company regularly, and there have been layoffs.
-Inconsistency and flimsiness with policies, protocols, and performance standards leads to many miscommunications and misunderstandings. You receive mixed messages and signals from staff. This makes it nearly impossible to go without penalty, reprimand, or being in a compromising position. You can also have consistently positive feedback, and all of the sudden be told you’re not meeting expectations.
-The quality and support team that conducts evaluations and assists coaches with crisis situations is terribly understaffed. This results in extremely long delays when requesting help. Also, evaluations are based on 3 or 4 skimmed-through client sessions. Reflections in progress reports are largely subjective, can be baseless/unfounded, or shallowly done. If one contests or questions reports, they run the risk of being viewed as argumentative. Further, nothing is done to correct or truly clarify contested details. Very demoralizing.
-Most of the clientele are highly anxious, obsessive and/or emotionally fragile and unstable. They don’t warn you about this in training, or properly prepare you for it (another symptom of inexperienced leadership).
-Considering the sensitive and intense nature of the work, the hourly wages are criminally insufficient, particularly in comparison to the average earnings of life coaches and others in helping professions with similar duties.
-Last, but not least, the company’s financial bottomline comes before what’s best for clients and employees.
