Pros
Work from home, set own hours.
Cons
So draining and stressful. Constant calls, scripts to follow, and management randomly pops up in your chat on a “whisper” and critiques your coaching, throwing off the whole vibe of the session. Weekly performance analysis from some very overly sensitive and rude “quality team” (QT) members with little to no qualifications. Was taught things during training, and then reprimanded for using the tactics taught whenever QT managers were changed (every 2 weeks). Relationship coaching is so subjective...nobody really agrees entirely on how to handle things, and it shows in the inconsistent guidance provided by the QT. The payout for this is ridiculously low. On other advisory sites (from home) you get 40% of what the client pays per minute, and clients pay more for live call than for chat. I’m currently making $0.80/min for chat, $1.20/min for live call (take home) on another site.On this site, clients pay something like $1.50/min, and we make $0.21 (BEFORE taxes) even for live call. I found myself oftentimes on the phone sweating for 4 hours straight of an 8 hour shift for a mere $52 before taxes. Literally a full blown therapy appt. Clients cry, challenge you—it is hard!!!! I have experience doing such work, and am happy to do it for a rightful pay... 4 hours on a live call for me today would be $300. THAT’s fair.