Branch Service Leader - Branch Service Leader Regions Financial Employee Review

2.0
Apr 25, 2017
Recommend
CEO approval
Business outlook

Pros

Benefits are pretty good, the pay seems to be in line with the industry, good team environment (depending on branch).

Cons

Sales goals interfere with customer service. There's (bullying) pressure from upper management to meet said goals which does more harm than good. They're reducing teller staff which have the biggest responsibility in the entire branch, fraud prevention, sales and referrals, customer service, balancing etc. This makes it hard to find someone to cover for vacation/sick time because the other branches are staffed the same way. UB2 is a joke at our branch. Non-cash transactions are primarily in the drive through. BSLs are responsible for EVERYTHING- Security, Maintenance, Sales, KDS, Coaching, Operations all while running a teller drawer non stop. Our upper management isn't shy about making us feel like garbage when our branch isn't performing-disregarding staffing challenges.

Explore other reviews about Regions Financial

5.0
Apr 5, 2026
Recommend
CEO approval
Business outlook

Pros

Good team collaboration and work life balance.

Cons

Slow to adopt and heavy red tape with security and regulations

5.0
Apr 2, 2026
Recommend
CEO approval
Business outlook

Pros

The overall bank culture - they truly show that they value their employees, and fully vested in ensuring that is communicated and shown. I was completely impressed with my onboarding experience, and each day since my start date reaffirms that I made the right decision in accepting their offer. I could immediately tell that they invested in providing adequate tools to make our job functions efficient. There is also a large array of Learning & Development modules that are available to enhance your career. They are always sending out surveys to obtain feedback from the employees about their experience whenever they may have to engage with another area. The atmosphere has also been very welcoming and everyone seems so genuinely happy. They have provided me with a work life balance and good benefits. Regions definitely has identified the ingredients that I believe factor into why one would describe them as a great place to work. If the employees feel appreciated and are happy, it resonates. Its that kind of attitude that will be naturally also extended to our customers because its a embedded culture. I enjoy getting up and going to work everyday because I feel as if I am now working for a company that values the people they employ - and also care about how that also positively impacts their customers.

Cons

I can see that there are some gaps whereas one area may not fully understand what is going on in another - and because of that there may be some unnecessary overlap.

See reviews by: Helpful|Rating|Date|All