Pros
- Monday through Friday set schedule - Some fun employees - There's a treadmill and some weights in a small room on the bottom floor of the building
Cons
This is going to be rather lengthy, but honest. I started working at Regence in August and was fired without valid reasoning in April. When asked for the reason behind mine and about 5 other employees in Provider Services, I wasn't given detail or even given a prior reprimand for my supposed "appalling behavior." Management is a joke. Luckily, I had the best supervisor on the floor. The level of care that this company has for its employees is slim to none, and you can tell how unhappy the people that work there are just by how they look. Overweight, overworked, and underpaid. The "cliques" are favored and the "veterans" of the company (regardless of performance statistics) are treated so well but for those who are not so fortunate, they are overlooked and given absolutely no room for career advancement. As if working in a call-center wasn't already stressful, having unfit management spying on you and instant messaging you when you're taking a breather after being verbally harassed for 20 minutes only made it worse for me. I worked on weekends to try and help the teams performance levels and take the weight off some peoples shoulders and got absolutely no "thank you". Mind you, I commuted every single day from Edmonds and worked as much overtime as possible. Bad attitude? I guess you can call it that when I was treated like I was constantly doing something wrong. If management stopped playing favorites, maybe the turnover rate wouldn't be so high and some of these "supervisors" should get out of their cubicles and spend a day on the phones just to be able to see it from one of their employees perspectives. I find it almost comical that I was terminated for having a bad attitude (still waiting to hear about what I did that was so appalling) but several employees who have been there for a while would make RACIST remarks about third party billers, and make violent threats amongst their peers and got let off with a warning.