Want to know what a day working at Refloor is like?
1. You have no idea if you're going to work today. You get a call/text from "headquarters" five states away. They tell you that you have a "lead" who'd like an XYZ floor. And they're in BFE two counties away.
It's noon right now. Your appointment is at 3:30pm.
2. Drop everything you're doing immediately and drive to BFE location.
3. You show up to a trailer with a hole in the floorboard. Or a home that smells like cat urine. Random dogs are nearby. An old lady with an oxygen tank and a moo moo answers the door and waves you in with no hello. You walk inside. It's dingy and gross. You look for a non-sticky counter-top. Then...you start your pitch.
4. It takes you anywhere from 15 minutes to 45 minutes to "measure out" each room they want the new floor in.
5. Hope you're good at math. Because after you measure, you're going to deduct the size of each kitchen island, random closet door, sink, wall, fireplace, wood steps, and a million other random things. And you're going to spend another 15 minutes doing math. And likely have to do it more than once.
6. Then, you start your "pitch". Same presentation again. And again. And again. And again. Takes you anywhere from 1-2 hours of nonstop talking and answering questions.
7. Then you get to the end, give them the "discounted" price. They balk at the cost. You spend another 15 minutes reviewing how great the company is to re-justify the ridiculous price.
8. Then you play the discount game. "Hmm. I don't know if I can swing that. Let me check with my manager." This guts your commission percentage from 15% to 10% to 5%. And Refloor doesn't give one flying you know what about how much you, as a sales rep, make. All they care about is "did you get the sale".
9. Then, after all that...the commute, the presentation, the cat urine smells, the trailer, the gross hole in the floor...you find out that they have terrible credit. And don't qualify. And can't afford it.
And you've wasted your day, a half tank of gas, and you go home frustrated and annoyed.
10. You tell Refloor you're being sent to unqualified leads. With 500 credit scores. Who want $10,000 luxury vinyl plank flooring. For their trailer.
And when you call Refloor to inform them that you're being fed unqualified leads, Refloor tells you "So? It's your job to sell them."
According to Refloor, it's your fault that you're not selling $10,000 floors. To a woman in a trailer park. Who's been living on fixed income disability. For the last 10 years.
Or you'll find out, in real time, that the "lead" already told Refloor "We don't want to buy today. We only want a pricing estimate. We won't buy, so tell your rep that." when setting the appointment.
But do you think Refloor tells you any of that? Nope. You find out at the end. After 4 hours. And no money. And the well-meaning customer says, "We told the lady on the phone that we're not buying today. Did she not tell you that?"
And then you stand there, in their living room, feeling like an absolute jackwagon.
Bonus: Even if you're sent to normal home with normal people, they'll often still end up canceling on you for any number of reasons prior to the installation date. And you lose all your commission.
Oh, and it's commission only.
Good luck.
